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Reporting Issues

Found a bug? Have a suggestion? Heelr has a built-in feedback system so you can report issues without leaving the app.

Using the Feedback Button​

Staff and admin users can access the feedback form from the message icon in the navigation bar.

When you open it, you'll choose a category:

  • Bug -- Something isn't working the way it should
  • Confusing -- Something is hard to understand or use
  • Suggestion -- An idea for a new feature or improvement
  • Praise -- Something you like about the app

Then describe what happened. The more detail you provide, the faster we can help.

What to Include in a Bug Report​

Good bug reports help us fix things quickly. Try to include:

  • What you were doing -- "I was trying to log a walk for Bear"
  • What happened -- "The screen went blank after I tapped Submit"
  • What you expected -- "I expected to see a success message and return to the dashboard"
  • Your device -- iPhone, Android, or desktop browser

You don't need to include technical details -- just describe what you saw.

What Happens Next​

  1. Your feedback is saved in the system and visible to your shelter's admin
  2. Admins can promote feedback to a tracked issue for the development team
  3. Fixes and improvements are documented in the Release Notes page (accessible from your account menu)

Urgent Issues​

If something is preventing volunteers from logging activities or the dashboard is not loading:

  1. Submit the feedback through the app if possible
  2. Contact your shelter administrator directly
  3. Your admin can reach the Heelr support team for critical issues

For Volunteers​

Volunteers do not have access to the feedback form directly. If you encounter an issue, let a staff member or admin know and they can submit it on your behalf.