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New to Heelr? This page walks you through the documentation in the order that matters most for your role.

For Volunteers​

You'll spend most of your time on the dashboard, logging activities. Start with these:

  1. Getting Started -- How to log in, what you see on the dashboard, and what you can do as a volunteer
  2. Reading the Dashboard -- How animals are sorted, what the badges mean, and how to filter the view
  3. Logging an Activity -- How to log walks, enrichment, playgroups, and other activities in 3 taps
  4. Your Profile -- Change your password, switch language, or enable two-factor authentication

That's everything you need. The short version: check the dashboard, pick an animal that needs attention, do the activity, log it.

For Staff​

Everything above, plus:

  1. Managing Animals -- Add, edit, and manage animal records, photos, handling levels, and status changes
  2. Behavior Support -- Document structured behavior intervention plans for dogs
  3. Metrics -- Daily operational triage: activity gaps, escalating dogs, and needs-care tracking
  4. Shift Handoff -- Print a summary of the day's activities for incoming staff

For Admins​

Everything above, plus:

  1. Managing Users -- Invite volunteers, assign roles, and manage special handling certification
  2. Permissions -- Understand who can do what across the three roles
  3. Admin Settings -- Configure shelter alerts, weekly snapshot emails, and dashboard preferences
  4. TV Mode -- Set up a shared display board for the shelter
  5. Intelligence Dashboard -- Historical trends, behavior stability metrics, and cohort analysis

Other Resources​